Attracting Buyers Takes Effort —Earning Loyalty Takes Strategy
What does Lovell Up Do?
Post-Sales Excellence Consulting
We partner with B2B SaaS startups to build comprehensive post-sales frameworks that transform customers into loyal advocates. Our expertise spans the entire customer journey after purchase - from implementation and onboarding to ongoing success management and retention strategies.
What We Do: We design and implement tailored post-sales operations including customer success management, technical support structures, product adoption programs, systematic feedback collection, and strategic account management frameworks.
Who We Serve: Early to mid-stage B2B SaaS companies that have achieved product-market fit but struggle with customer retention, adoption challenges, or scaling their post-sales operations effectively.
Our Value Proposition:
Reduce customer churn by 25-40% through systematic success frameworks
Increase lifetime customer value by establishing effective upsell/cross-sell pathways
Transform your NPS scores through structured feedback collection and implementation
Build scalable, repeatable processes that grow with your customer base
Develop metrics-driven customer health monitoring to predict and prevent churn
